At Lunic, selected products are sourced internationally and brought to Bangladesh specifically for our customers. Please review the following terms before placing an Overseas or Pre-Order.
01
Estimated delivery time
Overseas orders are expected to arrive within 18–25 days from order confirmation.
International shipping, customs clearance, flight schedules, supplier processing, courier delays, weather, or other circumstances beyond our control may occasionally affect the estimated delivery time.
02
Delayed orders
If an order cannot be delivered within the estimated 25-day period, we will update the customer and provide available options. The customer may choose to:
- Continue waiting for the order
- Replace the order with an available product
- Cancel the order and receive an applicable full refund
If Lunic is unable to source or deliver the ordered product, any amount paid for that product will be refunded.
03
Advance payment & cancellation
A booking advance may be required to confirm an Overseas Order. Any advance payment collected will be handled in accordance with applicable Bangladesh digital-commerce and payment regulations.
Once the order has been confirmed and the sourcing process has started, the booking advance may be non-refundable if the customer changes their mind, refuses delivery without a valid reason, or no longer wishes to receive the product.
However, the advance will not be treated as non-refundable where Lunic cannot supply the product, the order exceeds the stated delivery period and the customer chooses to cancel, or a refund is otherwise required under applicable law.
04
Damaged, defective or wrong product
Customers are strongly requested to record a clear, continuous unboxing video, starting while the parcel is still sealed and continuing until the product has been fully inspected.
If you receive a significantly damaged, defective, or incorrect product, please contact us within 24 hours of delivery with your order details, photos, and preferably the complete unboxing video. Once the issue is verified, you may choose:
- Full refund, or
- Exchange or replacement with an available product
If the replacement product has a different price, the difference will be adjusted accordingly.
05
Minor product variations
Minor differences in color, texture, stitching, pattern placement, or measurements may occur due to lighting, screen settings, materials, manufacturing, or photography.
Such minor variations that do not materially affect the product's quality or usability will not normally be considered defects.
06
Customer information & delivery
Customers are responsible for providing the correct name, phone number, delivery address, size, model, and other selected product details.
Additional delivery charges resulting from incorrect information, an unreachable customer, or repeated unsuccessful delivery attempts may be charged to the customer.
07
Refunds & customer support
Approved refunds will be processed through the appropriate payment method in accordance with applicable regulations. We aim to address order-related complaints and provide an update or resolution within 72 hours.
By confirming an Overseas Order, the customer acknowledges and accepts this Overseas Order Policy.
Nothing in this policy limits any mandatory rights available to customers under the applicable laws and regulations of Bangladesh.