This policy explains what information we collect when you shop with us, how we use it and the choices you have. By using our website, you agree to the practices described below.
01
Information we collect
We collect the details you give us when you place an order, create an account or contact us — such as your name, phone number, email and delivery address.
We also collect basic technical data, including device type, browser and pages visited, to keep the site working well.
02
How we use your information
To process and deliver your orders, send order updates and provide customer support.
To improve our products and website, and — only with your consent — to send offers and news.
05
Data security
Payments are processed through verified, encrypted gateways. Access to customer data is limited to staff who need it to serve you.
06
Your rights
You can request a copy of your data, ask us to correct it, or ask us to delete your account at any time by contacting support.
07
Data retention
We keep order records for as long as required for accounting and legal purposes, and delete other personal data when it is no longer needed.
08
Contact us
For any privacy questions, email privacy@lunic.shop or write to House 12, Road 5, Gulshan, Dhaka.