If something is not right, we will make it right. This page explains what can be returned, how long you have and how refunds are paid.
01
Return window
You have 14 days from the day your order is delivered to start a return or exchange. After 14 days we can no longer accept the item.
02
Condition of the item
- Unworn, unwashed and free of marks or scent
- Original tags still attached
- Returned in its original packaging
Hijabs and scarves can be returned only if the seal and tags are intact, for hygiene reasons.
03
How to start a return
Call 09610-000000 with your order number, or send the number through the contact form. We arrange a courier pickup from the same address the order went to.
04
Exchanges
For a size or colour exchange we send the replacement with the courier who collects the original, subject to stock. If the replacement is unavailable we refund instead.
05
Refunds
Approved refunds are sent by bKash or bank transfer within 5–7 business days of the item reaching us. Delivery charges are refunded only when the return is our error.
06
What cannot be returned
- Items damaged after delivery
- Perfume and skin care once opened
- Items bought in a final-sale promotion